Help/FAQ's

How to Buy­­

  1. Select the type of product you'd like to look at.
  2. Click on a product to learn more about it.
  3. Choose the size of your chos­en product and click 'Add to Cart' (You can continue shopping).
  4. Once you have finished shopping, check your shopping cart to confirm your order is correct. Then, click 'proceed to checkout'.
  5. At the checkout, enter your name and address, and your payment details.

How do I return an item(s)?

Click here to use our online return request form.

Send to:-
Corporate Express Australia Limited
PO Box 205
St Clair NSW 2759

Complete the on-line Cont­act Form, or contact the shop.komatsu.com.au Customer Service team on 1800 509 249 or +613 9279 6549. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation number (RA). You must obtain an RA number immediately so as to ensure that you are eligible for a replacement or refund.

Send your item(s) to the address above. Please ensure that your RA number is clearly displayed on the return packaging. You must ensure your return goods are sent via "Registered Post" otherwise Corporate Express will not supply any credits or replacements for goods not received.

Goods must be returned within 30 days of invoice date - unworn and unwashed. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered) upon receipt of your goods.

Any Products which are damaged or defective, delivered after their "use by" or "best before" date, which are not otherwise in accordance with the Customer'

IMPORTANT

  1. The return must be received by shop.komatsu.com.au within thirty (30) days of the RA number being issued.
  2. Replacement product will only be shipped after the faulty item has been received by shop.komatsu.com.au
  3. All returns must have an RA number.
  4. Any item that is returned to shop.komatsu.com.au without an RA number will be returned to sender.
  5. Freight will be charged at the standard rate (please refer to our postage and han­dling page)  
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