Via Email­

komatsu@ce.com.au­

• Order enquiries
• Questions regarding product
• Comments and suggestions
• Technical assistance

Mail Orders

Corporate Express Australia Limited
PO Box 205
St Clair NSW 2759

Please ensure your name, address, phone number and details are clearly printed on the orders. Please enclose credit card details.

By Phone

Australia 1800 509 249

Returns, exchange, technical support, ordering
Monday - Friday 8.30am - 5.00pm
Australian Eastern Standard Times.

International +613 9279 6549

Returns, exchanges, technical support, ordering
Monday - Friday 8.30am - 5.00pm
Australian Eastern Standard Times.

Fax Orders 1800 993 336 (within Australia)
or +613 9934 8286 (International)
Fax 24 hours, 7 day a week. Please print clearly.

Send to:-
Corporate Express Australia Limited
PO Box 205
St Clair NSW 2759

How do I return an item(s)?

Complete the on-line Cont­act Form, or contact the shop.komatsu.com.au Customer Service team on 1800 509 249 or +613 9279 6549. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation number (RA). You must obtain an RA number immediately so as to ensure that you are eligible for a replacement or refund.

Send your item(s) to the address above. Please ensure that your RA number is clearly displayed on the return packaging. You must ensure your return goods are sent via "Registered Post" otherwise Corporate Express will not supply any credits or replacements for goods not received.

Goods must be returned within 30 days of invoice date - unworn and unwashed. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered) upon receipt of your goods.

Any Products which are damaged or defective, delivered after their "use by" or "best before" date, which are not otherwise in accordance with the Customer'

How can I exchange an item(s)?

If you would like to exchange colour, size or style, please follow the same instructions as above, indicating your requirements. shop.komatsu.com.au will credit your account and re-charge you for the exchanged stock. Refunds and exchanges are processed within 24 hours of receipt of goods.

IMPORT­ANT

1. The return must be received by shop.komatsu.com.au within thirty (30) days of the RA number being issued.
2. Replacement product will only be shipped after the faulty item has been received by shop.komatsu.com.au
3. All returns must have an RA number.
4. Any item that is returned to shop.komatsu.com.au without an RA number will be returned to send­er.
5. Freight will be charged at the standard rate (please refer to our postage and han­dling page)